At Helpline 211, we have specialized staff whose focus is helping ensure callers successfully get connected to mental health service providers. On Helpline 211 alone, we receive over 500 calls related to mental health every month. Callers who receive mental health related referrals are eligible for a follow-up from a Mental Health Navigator.
When you receive a mental health resource from our database, you are eligible for a follow-up from a Mental Health Navigator so we can make sure you get the help you are looking for. If you were unable to make an appointment or are in need of more referrals, we can help with that. Alternatively, if you call 211 and press 9, you can be connected directly to a navigator if one is available.