JOB OPENINGS

2-1-1 Big Bend operates Helpline 2-1-1, the Florida HIV/AIDS Hotline and the Family Health Line.  In addition, the agency answers calls for the 988 Suicide & Crisis Lifeline, Florida Veterans Support Line (MyFLVet) and other organizations that contract with 2-1-1 Big Bend for hotline services.  Help Me Grow (HMG) is an agency program that is designed to identify children eight and younger at-risk for developmental or behavioral challenges and connect them with community-based programs for health and developmental services. Volunteer and paid hotline Counselors provide callers with free, confidential counseling, crisis intervention, information and referrals.

The 988 Program Coordinator is responsible for managing all Hotline Counselor II positions.  Duties include assisting with contact center training, conducting evaluations and supervision of staff, working with the AM/PM supervisors to create schedules for the Hotline Counselor II positions, managing staff assignments (e.g., follow-up, feedback, and advocacy), monitoring of phone system, and answering hotlines during staff shortages. Work hours will be scheduled primarily Monday through Friday.  Weekend or evening work will be required.  In times of community emergencies, the agency provides services that may require agency staff to be available for extended shifts, providing phone coverage and/or other functions needed to continue operations. Because Helpline 2-1-1 and 988 Suicide & Crisis Lifeline are operated 24/7 including holidays, the 988 Program Coordinator may be required to work on some holidays.

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Description

Development, Communications and Strategic Partnerships Manager

Location: Hybrid | Tallahassee, FL

Hours: Full-Time, 40 hours a week.

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Full Description:

  • Prepare, manage, and implement the agency’s comprehensive fundraising, marketing, and public relations plans in collaboration with the board of directors, staff, alumni, and community volunteers.
  • Develop and maintain a compelling case for support; create and update fundraising collateral materials.
  • Plan, coordinate, and oversee an integrated annual giving program, including signature events (e.g., A Night of Hope), direct mail appeals, online fundraising campaigns, and the Friends of 2-1-1 initiative.
  • Cultivate, steward, and expand strategic partnerships with local universities, hospitals, and other key institutions to strengthen 211 Big Bend’s role as a vital community resource.
  • Proactively build relationships across Franklin, Gadsden, Jefferson, Liberty, Madison, Taylor, and Wakulla counties to increase regional awareness, partnership opportunities, and community support.
  • Provide staff support with the board’s Fundraising and Advocacy Committee, and other event-related or fundraising committees; attend board meetings as needed.
  • Assist with the development and oversight of fundraising and marketing budgets.
  • Recruit, train, and manage volunteers and interns to support fundraising, marketing, and public relations activities.
  • Maintain and grow relationships with current agency partners while actively seeking new partnership opportunities.
  • Provide administrative and operational support to the business office as needed.
  • Adhere to the Code of Ethics for fundraising professionals and champion the Donor Bill of Rights (Association of Fundraising Professionals – AFP).


Requirements:

  • Fundraising Expertise: Experience developing and executing comprehensive fundraising strategies (annual giving, events, mail/email campaigns, donor cultivation).
  • Marketing & PR Knowledge: Skilled in strategic marketing, brand positioning, public relations, and digital communications.
  • Event Planning: Ability to plan and manage signature fundraising events (like “A Night of Hope”).
  • Partnership Development: Proven track record in cultivating institutional partnerships (e.g., with universities, hospitals).
  • Outreach: Experience working in community engagement,
  • Budgeting: Ability to create, manage, and monitor fundraising and marketing budgets.
  • Communications Tools: Proficient in using CRM systems, email marketing tools, social media platforms, Canva/Adobe, Microsoft Office, etc.
  • Board Collaboration: Comfortable working with nonprofit boards and committees on fundraising and strategy.
  • Fundraising Ethics: Familiarity with AFP’s Code of Ethics and Donor Bill of Rights.


Soft Skills:

  • Strategic Thinker: Able to see the big picture while managing tactical details.
  • Relationship Builder: Naturally warm, engaging, and skilled at building trust with stakeholders and donors.
  • Collaborative: Comfortable working across teams, departments, and with external partners.
  • Creative Communicator: Strong storytelling and message development abilities to inspire giving and support.
  • Adaptable & Resourceful: Flexible in a dynamic nonprofit environment, especially when resources are limited.
  • Mission-Driven: Deep belief in 211 Big Bend’s mission and passion for helping people in crisis.
  • Organized & Detail-Oriented: Manages multiple priorities and deadlines with precision.
  • Empathetic Leader: Approaches work with compassion, emotional intelligence, and a community-centered lens.
  • Proactive Problem Solver: Takes initiative to improve systems and find creative solutions to challenges.
  • Ethical & Trustworthy: Committed to donor confidentiality and upholding professional standards.


Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • CHP Employer or Blue Cross 100% paid for employees
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

Description

Resource Specialist Intern

Position Type: Intern/Work Study

Hours: At least 15 hours per week.


General

2-1-1 Big Bend operates Helpline 2-1-1, the Florida HIV/AIDS Hotline, and the Family Health Line. In addition, the agency answers calls for the 9-8-8 Suicide and Crisis Lifeline, Florida Veterans Support Line (MyFLVet) and other organizations that contract with 2-1-1 Big Bend for services. Help Me Grow (HMG) is an agency program that is designed to identify children eight and younger at-risk for developmental or behavioral challenges and connect them with community-based programs for health and developmental services. Volunteer and paid hotline counselors provide callers with free, confidential counseling, crisis intervention, information and referrals.
The Resource Specialist serves to aid the 2-1-1 Big Bend Information and Referral Department in accomplishing agency goals relating to agency administration and I&R process.


Required Qualifications

  • Ability to work at least 15 hours per week


Preferred Qualifications

  • Current college student working toward degree in Social Work, Public Health, Human Services, Communications, Information Technology, Computer Science, or a related field or successful completion of one of the agency’s hotline training programs required.
  • Ability to follow style guides and data entry standards.
  • Research skills and the ability to verify information from credible sources.
  • Effective time management and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently, initiate, and complete projects on time.
  • Ability to give attention to detail.
  • Creativity and willingness to try innovative and new approaches.
  • Proficiency with computers and computer software.

A successful candidate for this role is organized, efficient, and studious; an individual who takes pride in thoughtful organization and efficiency. Critical thinking and confidence in one’s work is a desired trait.

Line of Authority: Reports to the Director of Information Programs or agency manager/leader as assigned.

PRIMARY RESPONSIBILITIES AND INTERNSHIP AGREEMENT

AFFILIATIONS

211 Big Bend partners with the following organizations:

211 Big Bend is accredited by the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology (AAS.)

TESTIMONIALS